Return and Refund Policy

Refunds or Order Cancellations

As nicotine pouches are perishable items with a shelf life, we will offer a full or partial refund for any nicotine pouches purchased through our website if there are issues related to shipping or verifiable quality problems.

Lost or Stolen Parcels

If your parcel is lost in transit, we will notify you by email and reship the products. Once the delivery record shows that the parcel has been successfully delivered, Nic Mogul is not responsible for any lost or stolen parcels. We recommend choosing a secure delivery location and closely tracking your parcel to avoid any issues.

Damaged or Defective Products

If you receive a damaged or defective product, please contact us within 48 hours of receiving your parcel at info@nicmogulau.com. Our customer service team will investigate based on the photos or videos you provide. If the claim is verified, we will offer solutions such as vouchers and refunds.

Order Errors

If there is an error with your order, such as receiving the wrong items or quantity, please notify us within 48 hours of receipt. We will investigate the issue and provide solutions such as vouchers or reshipment of products.

By placing an order with Nic Mogul, you acknowledge and agree to adhere to the terms of our return and refund policy.

Thank you for choosing Nic Mogul.

Email: info@nicmogulau.com

Last updated: 10 January 2024